Return of goods

Returns and withdrawal from the contract

You may withdraw from the contract within 14 days of receiving the goods, without giving any reason. You may also withdraw earlier — for example before the order has been delivered.

1. Tell us you are withdrawing
Send us an e-mail at info@lotsi.sk or a letter to the address below. Any unequivocal statement making clear that you are withdrawing from the contract is sufficient. You may also use our model withdrawal form — using it is not obligatory and is not a condition for the withdrawal to be effective. You can also withdraw online using the “withdraw from the contract here” function.

2. Send the goods back
No later than 14 days after giving notice of withdrawal, to:
Vladimír Obuch, Podhorská 3, 902 01 Pezinok, Slovakia
info@lotsi.sk / +421 2 3307 0445 or +421 918 112 650
You bear the direct cost of returning the goods. Please pack them securely so they are not damaged in transit.
Please include your order number or the completed form in the parcel — without it we cannot match the shipment to your order. This is not a condition for the withdrawal to be effective; if the details are missing we will need to contact you and processing will take longer.

Customers in Slovakia can also hand the goods in at any of our stores free of charge, or request a Packeta return label for €2.85 including VAT, which is deducted from the refund.

3. Refund
We will refund all payments received, including the cost of delivering the goods to you, no later than 14 days from the day your notice of withdrawal reaches us. We may withhold the refund until we have received the goods back or until you have supplied evidence of having sent them, whichever is earlier. We refund using the same means of payment you used. For cash-on-delivery orders, please provide your bank account number (IBAN).

INSTRUCTIONS ON THE EXERCISE OF THE RIGHT OF WITHDRAWAL

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us — Vladimír Obuch, Podhorská 3, 902 01 Pezinok, Slovakia, telephone +421 2 3307 0445, e-mail info@lotsi.sk — of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You may also exercise the right of withdrawal online at https://lotsi.sk/apps/returns, where you will find the function labelled “withdraw from the contract here”; a link to it is also available in the footer of our website. If you use this option, we will provide you without delay, on a durable medium, with an acknowledgement of receipt of the withdrawal containing its content and the date and time it was sent.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

When there is no right of withdrawal

goods made to your specifications or clearly personalised (for example bespoke pieces or engraving),
sealed goods which are not suitable for return for reasons of health protection or hygiene, if the seal has been removed after delivery,
goods which, after delivery, are by their nature inseparably mixed with other items.